Americans with Disabilities Act (ADA) Complementary Service

The Americans with Disabilities Act (ADA) Complementary Service known as Mobility Plus is available weekdays from 6 am to 6 pm and costs $2 for each one-way trip. Eligible persons who live within ¾ miles of a Gainesville Connection bus route, but cannot safely navigate streets to access the Gainesville Connection bus, can apply for the ADA Complementary Service. ADA approved riders can call and receive a ride directly to a Gainesville Connection bus stop or to their desired destination. To apply for ADA Complementary Service or to comment about the service, please call Community Service Center Director Phillippa Lewis Moss at 770-503-3333 or TTY 1-800 -255-0056.

Dial a Ride ShuttleDial-A-Ride

Dial-A-Ride operates weekdays from 8 a.m. to 3 p.m. Riders can call ahead 48-plus hours to reserve van service that comes directly to them and takes them directly to where they want to go. The fare for this service starts at $2 and increases with each additional mile traveled. Call 770-503-3333 for more information.

Americans with Disabilities

  • Lift-equipment is available on Hall Area Transit vehicles to meet ADA requirements. Individuals who use mobility devices, such as a wheelchair or scooter, must conform to the "common wheelchair" dimensions as set forth under the Federal Register, volume 56 number 173, 1991, Rules and Regulations. A "common wheelchair" is not larger than 30 inches wide and 48 inches long, and more than 600 pounds, when occupied.
  • The bus operator will assist individuals in safely boarding and exiting from the vehicles. Individuals with mobility impairments who need special assistance in navigating to and from the vehicle should have a personal care attendant (PCA) ride with them. When the bus operator is notified, PCAs may ride for free. Call 770-503-3333 for more information.


Hall Area Transit receives funding from the Federal Transit Administration, the Georgia Department of Transportation, Georgia Department of Human Services, the City of Gainesville, Hall County Government and fares from riders. For additional information, route map or schedule, please contact Hall Area Transit or call 770-503-3333 or TTY 1-800-255-0056.

Additional Information

  • To report a concern or make a complaint, please contact Phillippa Lewis Moss at 770-503-3333 or TTY 1-800-255-0056). A Title VI Civil Rights Complaint Form is available on this site in a PDF format.
  • Hall Area Transit Officials reserve the right to refuse service or remove any rider who jeopardizes the comfort and/or safety of other persons.