Water & Sewer Provider


Water Service

The City of Gainesville Department of Water Resources provides water to almost all Hall County residents.

New Customers or New Meters

Use the Application for Service for new customers form.

Current Customers Transferring Service

Use the Transfer of Service form.

If you have questions, contact Customer Account Services at 770-535-6878.

Sewer Service

The City of Gainesville Department of Water Resources provides and maintains sewer lines for customers located inside city limits of Gainesville, and it also bills for sewer service located in other municipalities including Hall County, Braselton, Oakwood and Flowery Branch. 

Customers within the city limits should contact Customer Account Services at 770-535-6878. Questions regarding sewer outside the city limits should be directed to the provider; for example, Hall County Sewer Services or City of Flowery Branch Water/Wastewater.

Garbage and Recycling

City water and sewer automatically includes garbage and recycling services if the location is within the city limits proper and is residential. You cannot opt out of sanitation services. To learn more, review the Garbage & Recycling Provider FAQ or visit the Solid Waste webpage.


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2. My water has an unusual smell. Who do I contact?
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